Terms, Conditions & Delivery
General Conditions of Use
Inkost is the trading name of Inkost Ltd and the terms ‘we’ and ‘us’ refers to Inkost Ltd whose registered address is Inkost Ltd, Unit 7, Signal Buildings, Brunel Road, Newton Abbot, Devon, TQ12 4FD.
The laws of the UK govern any contract between us.
Inkost does not guarantee that cartridges bought from this website will be compatible with your printer and accepts no liability for any loss of data or corruption which may be caused as a result of using a cartridge bought from this website.
Orders
When an order is placed, we will issue you with an acknowledgement. This is a record of your offer to purchase an item from us at a certain price but this does not constitute acceptance of your order. After the order is placed, Inkost reserves the right to accept, cancel, refuse or limit the order. This could be due to the unavailability of a product or for any other reason. The total liability of Inkost is limited to the price paid for the item.
If you wish to cancel or reject your order, you must notify Inkost within 7 days of receiving the goods. If this is the case, we will not impose any penalties but the goods must be returned with their original packaging unopened. Goods must be returned at your own cost and risk and must be received in their original condition as they were delivered to you. Your payment will be refunded as soon as possible after the goods are returned to us.
Damaged goods
If goods have been damaged in transit or are faulty, we must be told immediately. Please retain the packaging. Inkost will reimburse any postal costs incurred in returning the items to us.
Price
Our prices are checked regularly to ensure we remain competitive and to take market forces into consideration and we try to ensure the price displayed on the website is accurate at all times. Very occasionally however, errors may occur. If we do discover an error, we will inform you of the correct price by email as soon as possible to see if you wish to continue with the order at the amended price or to give you the opportunity to cancel your order if you do not wish to pay the correct price. If you cancel after having already paid for the goods, we will issue you with a full refund. We reserve the right to change prices without notice.
Changes
We reserve the right to make changes to this site including changes to these terms and conditions at any time without notice. These terms and conditions do not affect your statutory rights.
Complaints
Should you have a complaint against Inkost, please contact us giving details of your complaint and any relevant information. We will endeavour to respond to any complaint within five working days and to resolve any issues as soon as possible. Any disputes not resolved by our normal complaints procedure will be resolved exclusively in the courts of England and Wales under English law.
Payment Terms
All UK recognised educational establishments – schools, colleges, universities and LEAs – will be invoiced by Inkost when the order is despatched. Our terms are 30 days. Businesses will automatically be directed through to our credit card processing system.
Delivery
Inkost has a FREE UK delivery policy on any printer cartridge ordered.
If an order is received before 3pm Monday to Friday, the item will be despatched the same day using either first class Royal Mail delivery or our preferred, recognised next day courier service depending on the weight of the items ordered. (Orders up to 2kg are despatched using Royal Mail, while orders over this weight or of high value are despatched using our courier.)
If your order is urgent, please contact us for special delivery options.
Backorders
Inkost keeps a large selection of cartridges in stock at any time, however if the cartridge you require is not available, we are happy to back order it for you, this is normally only one or two days. We will always keep you informed by phone or email as soon as it arrives in our warehouse.
If you would rather not wait or need the cartridge in a hurry, the order can be cancelled at any time prior to despatch.
Returns Policy
Very occasionally, it may be necessary for you to return a printer cartridge to us for example if it is faulty or if it has been damaged in transit.
In these circumstances, Inkost must be contacted for a valid returns number prior to the product being shipped back to us.
The returns number must accompany the items being sent back. If any goods are returned to us without a valid number, they will not be accepted.
All cartridges that are returned must be in their original packaging.
100% Guarantee
All of our cartridges come with a full manufacturers’ warrantee and 100 percent guarantee of satisfaction. If in the unlikely event you are unhappy with any of our cartridges, they can be returned for a full refund. Goods must be returned unopened and with the manufacturers seal intact.
Before returning any goods, Inkost must be contacted for a valid returns number. Any goods returned without such a number will not be accepted. If in the unlikely event one of our ink cartridges causes problems or damages your printer, Inkost will resolve any issue or replace the printer free of charge.
Damaged Goods in Transit
Inkost has a 100 percent satisfaction guarantee policy on all its cartridges which all come with a full manufacturers warrantee.
In the unlikely event you do receive a printer cartridge that has been damaged in transit, Inkost must be informed within 48-hours and a returns number will then be issued. We will then arrange for the cartridge to be collected and a replacement will be dispatched to you. We will pay for the postage for the item to be returned to us. All cartridges that are returned must be in there original packaging. Goods returned without a valid returns number will be refused.
Faulty or defective goods
If a cartridge is faulty or develops a defect within its warrantee period, we will pay for the postage for the item to be returned to us and a replacement will be issued or a refund made.
In the very unlikely event of a printer cartridge causing problems with your printer, Inkost guarantees to resolve any issues.
Accidental damage, neglect or misuse is not an acceptable reason for return.
Inkost must be contacted first for a valid returns number prior to the product being shipped back to us. The returns number must accompany the items sent back and all cartridges that are returned must be in their original packaging.
Cartridges must not be returned without prior authorisation from Inkost.
Wrongly Ordered Goods
If an item has been ordered by mistake, it can be exchanged within 30 days of purchase. Inkost must be notified and a returns number obtained before the cartridge is returned.
Goods must be returned unopened and with the manufacturer’s seal intact. Postage will be paid by the customer and an exchange or credit note will be issued.
Cartridges must not be returned without prior authorisation from Inkost.
Brand Names
Any brand names or product names which are used in this website relate to products manufactured by third parties and owned by these respective parties.
Inkost does not give any permission for these brand names to be used by anyone else and any such use could represent an infringement of the manufacturers’ rights.
Any other information and content on this site are copyright to Inkost and must not be used by a third party without our consent.
Information must not be reproduced, published or exploited for commercial gains.
Privacy Protection
Inkost is committed to protecting your privacy. Any information gathered as part of the ordering process is used in strict adherence to the Data Protection Act 1998 and for the purposes of despatching your order.
The information we do collect includes your name, address, phone number and email address.
We will never collect sensitive information about you and you can at any time request to see the information we do hold on you by emailing us. If there are any inaccuracies, we will delete or correct the information promptly.
If you do have any further queries about our privacy policy, please don’t hesitate to contact us.
Information is never passed onto third parties and any marketing emails we send to you will include details of how to unsubscribe.